By using our SMS service, you agree to these terms and conditions. If you do not agree with any part of these terms, please do not use the service.
Captain Cool Heating & Air collects SMS opt-in consent verbally from customers. Customers may opt in to receive messages either in person at our physical location or over the phone when they call.
When a customer is registered for the first time, they are asked to provide their phone number. At that time, our staff is trained to ask if the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers are verbally informed of the following:
Customers are also informed that their information will not be shared with third parties for marketing or promotional purposes.
By submitting our contact form and signing up for texts, you consent to receive text messages from Captain Cool Heating & Air at the number provided, including messages sent by an autodialer. Consent is not a condition of purchase.
Message and data rates may apply. Message frequency may vary. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for assistance.
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
In addition to texting “STOP” to unsubscribe, you can also opt-out by contacting customer support at (815) 662-0339 or emailing salvadorrue@srgmechanical.com.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to salvadorrue@srgmechanical.com.
You may receive recurring SMS messages from us. Message frequency may vary. Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the service after any changes constitutes acceptance of those changes.
For privacy-related inquiries, please refer to our privacy policy.
