At Captain Cool Heating & Air, accessible from https://srgmechanical.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected, recorded, and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Captain Cool Heating & Air. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for our service, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.
We use the information we collect in various ways, including to:
Captain Cool Heating & Air follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Captain Cool Heating & Air.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Captain Cool Heating & Air, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Captain Cool Heating & Air has no access to or control over these cookies that are used by third-party advertisers.
Captain Cool’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Under the CCPA, among other rights, California consumers have the right to:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Captain Cool Heating & Air does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
By opting into our SMS services, you consent to receiving text messages from Captain Cool Heating & Air for marketing, service updates, and other communications related to our services. Your mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes. You may opt out of SMS communications at any time by following the provided instructions in the message, or by contacting us directly.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
In compliance with CTIA Messaging Guidelines, we ensure that our messaging clearly communicates:
Captain Cool Heating & Air collects SMS opt-in consent verbally from customers. Customers may opt in to receive messages either in person at our physical location or over the phone when they call.
When a customer is registered for the first time, they are asked to provide their phone number. At that time, our staff is trained to ask if the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers are verbally informed of the following:
Customers are also informed that their information will not be shared with third parties for marketing or promotional purposes.
By submitting our contact form and signing up for texts, you consent to receive text messages from Captain Cool Heating & Air at the number provided, including messages sent by an autodialer. Consent is not a condition of purchase.
Message and data rates may apply. Message frequency may vary. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for assistance.
In addition to texting “STOP” to unsubscribe, you can also opt-out by contacting customer support at (815) 662-0339 or emailing salvadorrue@srgmechanical.com.
You can view our Privacy Policy anytime and make inquiries about how your information is being used or shared. Please contact us for more details on our practices.
